What is the process of working with a new client?
Creating a Preventive Wealth Care® plan has three easy steps: Assess, Address, Implement.
Do you help to further a client’s knowledge and keep them up to date after becoming a client?
We are readily available to discuss the performance of your investment accounts and to discuss any changes we recommend and any changes or issues in your life that require our assistance and support.
How often will we meet face to face?
Typically, we see our clients between 1-3 times per year—and more often if necessary. It’s important for us to know what is happening in your life so we can determine if there are any financial implications and/or strategies we can recommend. For example, it’s always helpful if we know about any large one-time expenses in advance, any changes to your employment, issues at work, or hundreds of other issues that can come up in a conversation. We take advantage of these meetings to go over a client’s performance over the recent months. It is a great time to discuss what’s happening in the economy and in financial markets, what we anticipate for the future, and any specific allocation changes we recommend for clients.
Can I call and ask questions?
Absolutely. Since we don’t charge by the hour, our clients feel welcome to call us with any questions, issues, or just to brainstorm. We look forward to these calls and take pride in our ability to help our clients in any way we can. In fact, many clients elect to conduct their review meetings via telephone or video conferencing
Will I get help with the paperwork?
Our clients are busy and the last thing many of them want to do is mess around with paperwork. We’ll do all the work for you. We will complete 100% of the account forms with information provided by you and provide them to you for review and signature.
Will you file our tax returns?
No. We provide investment-related tax advice but we are not CPAs, and we do not file our clients’ tax returns. We work closely with our clients’ CPAs to make sure they have all the information they need and to brainstorm creative tax strategies.
Will you create or modify our estate-planning documents (e.g., living trust, will)?
Not directly, however, we are very involved in this process for many clients. Although we work closely with attorneys, we do not provide legal advice. We are more than happy to refer you to attorneys we’ve successfully worked with in the past and in fact often lead those meetings.
Does the firm have relationships with CPAs, estate-planning attorneys, and other professionals I may need?
Definitely. We work closely with our clients’ other professional advisors. Most of our clients already have existing relationships, and we are happy to become part of those clients’ teams. If a client doesn’t have a relationship with other professionals, we are more than happy to introduce them to CPAs, attorneys, mortgage brokers, realtors, etc.
What is your typical response time to a phone call or e-mail?
We pride ourselves on being accessible. We return every e-mail and phone call within 24 hours and often within an hour or two.
Will you provide references we can speak to?
Yes and no. We will provide general client references such as emails or letters they’ve written regarding their experience with us, however, due to our respect for privacy, we do not provide specific client information. We can also provide references such as the Better Business Bureau (BBB) as well as references of CPAs, attorneys, or vendors with whom we have worked.
How long does it take to complete a preventative wealth care plan?
While the driving force to creating a custom plan centers around information gathering, the time frame can obviously vary greatly. It usually takes anywhere from a few days to a few weeks to develop the kind of comprehensive plan we provide our clients. There are various factors that influence this time frame such as the urgency on the client's part to implement portfolio changes, life scenarios, etc.